Support
Last updated: 14 October 2026
Contact us: supporto@xokings.com
Always include your friend code (XO-XXXXXX, in your profile), your phone model and, if something went wrong, what you were doing. We usually reply within 2 working days, in English or Italian.
Recover your account
On first launch XO Kings creates a guest account tied to your phone. To find it again on another device, link it to Apple or Google:
- In the game, open Settings → Account.
- Tap Link Apple (iPhone) or Link Google (Android) and confirm.
- On your new phone, install XO Kings and on the first screen choose Sign in with Apple or Sign in with Google using the same account.
Your profile, collection, decks and friends are saved on our server, so everything comes back.
I hadn't linked my account
Write to supporto@xokings.com with your player name, friend code (if you remember it, for example from a friend who has you in their list), roughly when you created it and some details about your profile (level, rare cards, league). We'll try to verify that the account is yours, but without a link we can't guarantee recovery.
Delete your account
You can delete your account and all related data at any time.
- In the game: open Settings → Account → Delete account and confirm.
- By email: write to supporto@xokings.com with the subject "Delete account" and your friend code. If the account is linked to Apple or Google, write from the associated email address or describe your profile, so we can verify it's yours.
We delete the account, profile, collection, decks, friends, challenges and the Apple or Google link within 30 days; data disappears from backups at the end of their rotation. We only keep what the law requires us to (for example records of any purchases). Deletion is permanent and cannot be undone.
If you had a subscription, remember to cancel it in your Apple or Google account settings too: deleting your game account doesn't stop store renewals.
FAQ
I changed phone and lost my progress
If your account was linked to Apple or Google, sign in with the same account on the first screen. Otherwise see "I hadn't linked my account".
How do I add a friend?
Open the Friends tab, tap "Add" and type their friend code (XO-XXXXXX). If you add each other you become friends right away. You can have up to 100 friends.
A challenge with a friend disappeared
Challenges allow 48 hours per move: whoever doesn't move in time loses, and if neither moves it's a draw. Invitations expire after 48 hours and finished challenges stay in the list for 7 days.
I can't find online opponents
If no opponent is found after about 20 seconds, you can play against the bot, and the game always tells you. Also check your connection.
Can I buy packs?
No: packs can only be opened with coins earned by playing. Missing cards can be crafted with the Ink you get from duplicates.
How do I redeem a gift code?
In the game open Settings → Gift code and type the code: upper case, lower case and spaces don't matter. Each code can be used once per account.
A purchase didn't arrive (in the future)
Close and reopen the game while online. If it's still missing, write to us with your friend code and the Apple or Google receipt. Refunds are requested from Apple or Google.
Someone is bothering me in chat
Tap Report on the message: it goes to the developer. From the chat's ··· menu you can also block the player: they disappear from your friends and can no longer message you or send you requests.
How do I suggest an idea?
In the app open News → Ideas: you can suggest up to 2 ideas a day and vote for other players' ideas. When the developer approves your idea you get a notice, and the idea also appears on this website's Ideas board, without your name.
How do I turn off notifications?
From the game's Settings or from your phone's notification settings.
Report a bug or a player
Found a bug, an offensive name or someone cheating? Write to supporto@xokings.com with the player's friend code and, if you can, a screenshot. Reports are confidential.